Politique d’expédition

Effective Date: July 12, 2025

Thank you for shopping with Fashionroots.ca, your destination for sustainable, curated fashion. This Shipping Policy outlines our delivery process, timelines, fees, and service standards.

1. Shipping Destinations

We currently ship to the following locations:

Canada (Nationwide)
United States
Select International Destinations (based on availability and logistics feasibility)

If your country or region is not available at checkout, please contact us at info@iamfashion.ca.

2. Order Processing Time

Orders are processed Monday to Friday, excluding holidays.
Standard processing time is 1–3 business days after the order is placed.
You will receive a confirmation email once your order has shipped, including tracking information.

During peak times (sales, new launches, or holidays), processing may take up to 5 business days.

3. Shipping Rates & Delivery Estimates

Destination	Method	Estimated Delivery Time	Cost (CAD)
Canada (Standard)	Tracked Shipping	2–7 business days	Free over $150 / $9.95 flat rate
Canada (Express)	Expedited Courier	1–3 business days	$19.95
USA	Tracked Air Shipping	5–10 business days	$14.95
International	Tracked International	7–15 business days	Varies by destination

Delivery times are estimated and not guaranteed. Delays may occur due to weather, customs, or carrier issues.

4. Free Shipping

We offer free standard shipping within Canada on all orders over $150 CAD (before tax and after discounts).

5. Tracking Your Order

All orders are shipped with tracking. You’ll receive a shipping confirmation email with a tracking number once your order has left our facility. If you don’t see this email, please check your spam or promotions folder.

6. Customs & Import Fees (International Orders)

International orders may be subject to customs duties, taxes, or import fees.
These charges are not included in the item price or shipping cost and are the customer’s responsibility.
Fashionroots.ca is not liable for any customs delays or charges once the shipment leaves our warehouse.

7. Undeliverable or Returned Packages

If your order is returned to us due to an incorrect address, refusal of delivery, or failure to pay import duties:

Original shipping charges are non-refundable.
You may be charged for return shipping and re-delivery.

8. Shipping Issues or Damage

If your order is lost, delayed, or arrives damaged:

Contact info@iamfashion.ca within 5 days of the delivery date (or expected delivery date).
Include your order number and relevant details or photos.
We’ll work with the carrier to resolve the issue as quickly as possible.

9. Pre-Order Items

If you order a pre-order item, the estimated ship date will be listed in the product description. Orders that include both in-stock and pre-order items may be shipped separately or together depending on availability.